Returns & Exchanges

Due to the perishable nature of our premium caviar, we maintain a strict quality control policy to ensure the highest standards of safety and freshness for all customers. While we cannot accept returns on food items, we are committed to resolving any issues regarding damaged or incorrect shipments promptly.

Return Process

• 1.
  Inspect Upon Delivery

  Please examine your package immediately upon arrival to ensure the vacuum seal is intact and the cooling elements are still effective.

• 2.
  Document Issues

  If you receive a damaged or incorrect item, take clear photographs of the product, the packaging, and the shipping label within 24 hours of receipt.

• 3.
  Contact Support

  Email our concierge team at support@imperiacaviar.com with your order number and documentation to initiate a claim for a replacement or store credit.

• 4.
  Resolution Process

  Our quality assurance team will review your claim within 2 business days and, if approved, will expedite a replacement shipment at no additional cost.